The following Terms and Conditions apply to all bookings made on this website. Please take a moment to read them before making a Booking.
In these Terms and Conditions, the following definitions apply:
1. Definitions
“Company” or “we” means Ardrhu House Limited (company no 614592), whose registered office is at Ardrhu House, Onich, Fort William, PH33 6SD, Inverness-shire, Scotland.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means www.ardrhuhouse.com or any other website owned or operated by us relating to Ardrhu House Fort William from time to time.
“VAT” means value-added tax.
2. Bookings
All Bookings at the spa are subject to these Terms.
At the time of booking, we will take your credit/debit card details. We require full payment in advance. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided and the amount due at the time has been charged.
3. Arrival Time
Upon arrival, please check in on the ground floor. Please arrive at the spa no earlier than 30 minutes before your treatment time; we ask that you arrive 15 minutes before your allocated time slot. This allows you to change into your robe and slippers before your treatment. Please note that late arrival at the spa will mean your treatment time is reduced.
4. Attire
Swimwear is obligatory within the spa facilities. Upon arrival, we will provide you with a robe, towel and disposable flip-flops for use throughout your visit.
On request, a hairdryer or straighteners can be provided.
5. Age restrictions & health concerns
Please note that the minimum age for treatments is 16 years old due to health and safety reasons.
Some treatments are unsuitable for guests with specific medical ailments or conditions, including pregnancy. We request that you highlight any medical conditions or ailments to us in advance to avoid any disappointment on arrival to the spa.
Those under 16 years old are able to use the spa facilities if accompanied by a parent or guardian. Please follow professional medical advice if certain facilities are suitable for their age.
6. Payment
We accept the following methods of payment: credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards - Visa/Delta and Visa/Electron; direct bank transfers; and cash.
All outstanding charges must be paid in full at the spas check-out.
7. Cancellation Policy and No Shows
Please be advised that cancellations/ date changes within 14 days of your treatment date will incur a 100% charge. Cancellations more than 14 days before the treatment date will incur a 50% charge.
Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for the spa treatments booked if the below cancellation requirements are not met.
​We will endeavour to offer a date reschedule whenever possible, strictly subject to an alternative booking taking place.
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8. Changes or Cancellation by the Company
Very occasionally, we may need to cancel your Booking. In such circumstances, you will be given a full refund, but we shall have no further liability arising from such cancellation.
At times due to supply shortages or therapists' level of training, we reserve the right to limit the treatments on offer in the spa.
The hotel retains the right to amend the dining offering at the hotel under unforeseen operational circumstances.
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9. Damage
We reserve the right, and you hereby authorise us to charge your credit or debit card for any damage incurred to the spa or hotel during your visit (including without limitation, specialist cleaning) or for any missing items when you leave.
10. Accessibility
Depending on your individual needs a specifically designed treatment room is available on the ground floor.
Please contact us to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
11. Leisure
A condition of using the facilities is that you must comply with the rules, a copy available at reception or in your rooms. Charges may apply for some facilities; please enquire at the Hotel for further details.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all spa guests informed of these circumstances; however, this may not always be possible.
12. Parking
Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as it may not be excluded or restricted by applicable law).
13. Hotel Events
Please be aware that at certain times throughout the year, we may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.
14. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests concerning conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
15. No Smoking
Guests are not permitted to smoke in rooms or public areas.
16. Children
All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and supervised by an adult at all times.
17. Personal Information
Telephone calls may be recorded from time to time to help us improve the service we offer you.
All personal information stored and used by us is done under our Privacy Policy and Cookie Policy, which are available upon request or at www.ardrhuhouse.com/privacy_policy and www.ardrhuhouse.com/cookie_policy.
18. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control. Such circumstances include, but are not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility services, plant machinery, computers, vehicles or any collapse of building structures.
19. Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
20. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by Scottish law.
The Scottish courts have exclusive jurisdiction to determine any dispute arising with the Contract, including disputes relating to non-contractual obligations.
Each party irrevocably waives any objection that it may now or later have to proceedings being brought in the Scottish courts (because the Scottish courts are not a convenient forum or otherwise).
21. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of the information on the Websites, the Company does not accept responsibility for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel service.
The Websites' content is the Company's copyright and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third-party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites.
The Company operates the Websites.